ABOUT ME

Professional Profile

I'm Aditya Parmar — a forward-thinking AI enthusiast and technology professional with hands-on experience developing custom AI-powered chatbot solutions. I'm proficient in leveraging and orchestrating multiple large language models — including Claude, ChatGPT, and LLaMA — selecting the right tool for each task to maximise efficiency and output quality.

I'm also a skilled AI prompt engineer with a proven ability to craft precise, effective prompts that drive optimal model performance, experienced in AI-assisted document generation and workflow automation. I complement this with deep computer science expertise, including advanced PC systems knowledge and proficiency in SSH-based remote administration.

Work Experience

Customer Support Executive
Heaven Cloud — Web Services Company
Current Role
  • Provide prompt, accurate technical and service support to clients via multiple channels.
  • Handle customer queries related to web hosting, domain services, and digital products.
  • Diagnose and resolve technical issues, escalating complex cases to relevant teams.
  • Maintain high customer satisfaction scores through clear communication and follow-through.
  • Document support tickets and maintain customer records using CRM tools.
Digital Product Entrepreneur
Self-Employed — Independent Business
2 Years (Prior to current role)
  • Founded and operated a digital product selling business, managing the full customer lifecycle.
  • Developed deep expertise in understanding customer needs, communicating value propositions, and converting enquiries into sales.
  • Handled all customer disputes, refunds, and escalations — building strong negotiation and conflict-resolution skills.
  • Built and maintained a loyal customer base through personalised service and consistent product quality.
  • Managed order fulfilment, payment processing, and customer feedback loops entirely independently.

Education

Skills

Customer Support

Query Resolution Complaint Handling CRM Tools Client Relations Customer Retention

Technology & IT

IT Management SSH Administration Server Management PC Hardware Microsoft Office

Artificial Intelligence

Prompt Engineering Chatbot Development LLM Orchestration Workflow Automation Claude / ChatGPT / LLaMA

Soft Skills

Communication Problem Solving Entrepreneurial Fast Learner Adaptability

Why I Stand Out

Having run my own digital product business for two years, I know from direct experience what customers expect — speed, honesty, and results. I have navigated difficult conversations, managed expectations under pressure, and consistently found solutions that kept customers satisfied. Combined with my technical background in IT and AI, I can handle both the human and technical dimensions of any support role effectively — making me a versatile and reliable asset to any customer-facing team.